Terms & Conditions
By making a purchase from Cloudy Cow, you are agreeing to all the terms & conditions below:
Please take a read through the Returns policy here.
Your payment is to be made when the order is placed, your order will be sent out on the next posting day after the payment is complete.
Orders paid for with e-cheques will not be posted until the e-cheque is cleared and the payment is complete.
Cloudy Cow offers a variety of handmade planner & journal accessories.
Any problems are to be dealt with via email. Any problems expressed over any of the social media platforms, will not be dealt with there, I will ask you to email me to resolve the problem and it is then up to you to do so.
Your order will be shipped within 3 working days. If for whatever reason there are any delays I will be sure to email you.
Please make sure the correct address is given, if you have sent me the wrong address, not notified me about it ASAP and I've have sent out your order, a replacement will not be sent nor will a refund be issued. It is up to you as the customer to provide me with the correct address when ordering. The only circumstances where your order will be sent out again, is if the order has been returned to me by royal mail, and if you are willing to pay another lot of Postage for it to be sent back out. I will not be held responsible for your mistakes.
All Customs/income tax charges are the responsibility of the buyer.
All items sold, are advised for people aged 10 or over, due to small parts that could become a choking hazard. Cloudy Cow will not be held responsible for any problems that may occur, as the customer you have full reliability of keeping the products out of reach of children.
All content posted on www.cloudycow.co.uk and across the Cloudy Cow social media platforms are not to be used without permission. If you would like to use some photos for a blogpost etc. Please contact me first via email or via the contact page on the website.
Please note, payments will appear as 'DAISYMAE' or 'DAISYMAEJEWELLERY' on all paypal transactions and bank statements.
Daisy-Mae Jewellery is a partner shop, and the same accounts are used for all transactions.
If you have any other questions about Cloudy Cow then please take a look at the FAQ page, or you can send an email via the contact page.